Technical support specialist

In order to strengthen our team, we are looking for quality and motivated employees for the position of Technical Support Specialist. We offer an excellent package and a highly pleasant working environment, as well as opportunities for continuous education and advancement.

If you find yourself matching the job description below, please send your resume and cover letter by December 31st, 2024, to ana.calic@navela.hr or apply via the form below.

Location: Pula
Application Deadline: December 31st, 2024

Job Description:

• Support in sales preparation activities from a technical aspect (applications).
• Support after-sales activities according to manufacturer and company standards for engine installation, maintenance, and warranties.
• Technical monitoring of products (engines) for recreational vessels.
• Technical monitoring of products (engines and robots) for the commercial sector and continuous development and improvement of these products.
• Managing the technical documentation database for the company's sales program.
• Managing the digital communication portal, monitoring interventions during the warranty period and outside the warranty period, and analyzing warranty claims.
• Planning spare parts for predictable warranty needs.
• Monitoring and analyzing the service network performance.
• Involvement in proposing, organizing, and conducting technical training for the network and large customers.
• Transferring technical knowledge within the company.
• Participating in boat shows.
• Coordination and collaboration with other departments.
• Continuous learning and improvement.

Requirements:

• Possession of a valid driver's license (Category B).
• Proficiency in computer use – Office software package, CRM Dynamic 365.
• Knowledge of technical software tools.
• Proficiency in English (active knowledge).
• Willingness to travel for business.
• Understanding of business processes.
• Goal-oriented.
• Resourcefulness, dynamism, communication skills, and engagement.
• Teamwork orientation.

Education:

• Higher education degree: Professional Bachelor’s, University Bachelor’s in Mechanical Engineering, Electrical Engineering, or Mechatronics.

Required Experience:

• 2 – 5 years

Languages:

• English (advanced)

Skills:

• MS Office, technical software tools

Employment Type:

• Permanent position with a probationary period.

Don’t  wait  for  an  open  position,  you  can  always  apply  via  our  general  form.  We  are  always  looking  for  talented  and  passionate  people,  who  are  willing  to  learn  more  and  show  their  full  potential!

Fill  in  the  form  below  with  your  data  and  attach  your  CV  and  motivational  letter.  We  are  looking  forward  in  hearing  from  you!
 

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